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Damaged or Defective Items

In the case of items damaged during shipment, or within 60 days of purchase please email info@thandos.com with the following information:

  • Detailed explanation of defect/damaged area
  • Picture of defect/damaged area
  • Picture of barcode on the shoe bag

We will work with you to replace your item as fast as we can. We will send it to you at no charge and will ask you to return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.

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